Multi-store programs in the five-to-fifty range sit awkwardly in the US retail construction market — the design-led national firms typically do not own construction delivery, and the regional general contractors that handle individual buildouts well are usually unable to operate consistently across multiple states and time zones for a single client — and that gap is exactly where this service is meant to sit. It was the operating model behind our first multi-city US program (Cullen Jewellery's expansion across San Francisco, Los Angeles, San Diego, Houston and Toronto) and remains the shape of work we are most often hired for.
What we deliver against the contract.
- Single program manager assigned to the brand's Head of Property / VP Store Development
- Live portfolio dashboard the brand can hand its board — task tracking, cost tracking, schedule status across every active site
- US-market sourcing of finishes, millwork and fixtures matched to the brand's home-market standards
- US code translation — accessibility, path of travel, fire and life safety — applied to schematic-design packages from the brand's in-house designer
- Traveling subs and crews where the program benefits from continuity across markets
- Brand-standard QA library kept current as the prototype evolves between waves
- Weekly executive summary, monthly portfolio review, lessons-learned loop into the next wave
Three phases. Same on every program.
Program design
We work back from your expansion plan. Sites are sequenced into waves matched to permit timelines, lease commencement dates and your operational opening capacity.
Wave execution
Stores are run in parallel through the same five-phase delivery process. The program management layer keeps cost and schedule consistent across waves.
Portfolio reporting
A single dashboard the brand's leadership can hand its board. Weekly status, monthly review, post-opening lessons-learned fed back into the next wave's preconstruction.
How rollout economics typically work
Field benchmarks from comparable US specialty retail rollouts; refresh annually.
The questions buyers ask in the first call.
Can you manage local GCs market-by-market instead of self-delivering?
Yes. The hybrid model — we run program management, local GCs deliver the sites — is common for international brands who want geographic depth without committing to a single national delivery footprint.
How do you handle a site that falls behind?
Schedule slippage shows up in the weekly cost-to-complete and critical-path reports. The recovery options are surfaced inside 48 hours with cost and time implications — the brand makes the call.
What software stack do you use for multi-site reporting?
Procore for project management, Smartsheet for portfolio dashboards. Brand-side stakeholders get read-only access by default; deeper integration available on request.
Will the program management fee come down at scale?
Yes. Fee structure is tiered against total program value, with material breaks at $10M, $25M and $50M+ in cumulative program spend.
Want a defensible read on what this looks like for your program?
Tell us about the program. We'll come back with a one-page scoping memo inside two business days.